Privacy Policy

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At Valley Ficus (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://valleyficus.com or interact with us in any way related to our products and services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you purchase from us, fill out a contact form, or sign up for updates, we may collect:

• Full name
• Email address
• Phone number
• Shipping/billing address

Payment details (handled securely by third-party processors)

b. Non-Personal Information

We may also collect non-identifiable data:

• Browser type and version
• Device type
• IP address
• Pages viewed
• Time spent on the site

This data helps us improve site performance and user experience.

2. How We Use Your Information

We use your information to:

• Fulfill and manage purchases and deliveries
• Respond to inquiries or service requests
• Send transactional and promotional communications (if opted-in)
• Improve our website and services
• Prevent fraud and maintain security

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share it with:

• Trusted service providers (e.g., payment processors, delivery services)
• Legal authorities if required by law or to protect our rights
• Marketing tools or CRM systems (for our internal use only)

All third-party service providers are contractually obligated to keep your data secure.

4. Cookies and Tracking Technologies

Our site uses cookies and similar technologies to:

• Remember your preferences
• Analyze traffic and usage
• Offer a better browsing experience

You can control cookie settings via your browser.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Opt out of promotional emails (unsubscribe link at the bottom of every email)
• Request data portability or restrict processing (within applicable laws)

To exercise your rights, contact us at Sales@ValleyFicus.com.

6. Data Security: We use industry-standard security protocols (SSL, encryption, firewalls) to protect your information. However, no method of transmission or storage is 100% secure—please use the internet with caution.

7. Children’s Privacy: Our site and services are not intended for children under the age of 13. We do not knowingly collect information from children. If we become aware of such data, we will delete it.

8. Changes to This Policy: We may update this Privacy Policy occasionally. When we do, we’ll post the updated version on this page with a new effective date. Continued use of the site means you accept any changes.

9. Contact Us: If you have any questions about this Privacy Policy, please contact us at Sales@ValleyFicus.com